Managing Conflict: Collaborating
This article on Collaborating is one in a series of five about managing conflict and negotiation using the Thomas-Kilmann Conflict Mode Instrument. The introduction to the five-part series begins here. Links
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By Andy Eklund
Attributes of a Good Communicator
We may not know instantly what attributes make a good communicator, but as the phrase goes, we know it when we see it. In my Advanced Communications workshops, I ask participants
How to Say No Assertively
It’s hard to be assertive. It’s even more hard when you have to say NO assertively. NO. Is there a more difficult word in the English language? It’s difficult to
How To Stall For Time When Answering a Question
It’s one of the most common situations in business. You’re focused on a specific task in front of you, intent to finish on time, and someone comes along to ask
How Communications Works
The Communications Equation is an end-to-end sequence that shows how communications actually works, step by step. It’s the best tool by far to determine how your communications should work, and
How To Say The Right Thing
Communications has been my entire career. Most of that time was me doing the communicating, but likely as much time was spent writing messages for someone else to say. Did
Aristotle’s Influence on Communications
Lots of people know of the Ancient Greek philosopher Aristotle, but if my workshop participants are any guide, what’s less well known is his profound influence on communications. Nearly 2,400
How Do You Ask a Question?
Sound dumb, doesn’t it? I mean, come on: How do you ask a question? When I ask participants in my workshops, I get a lot of blank stares. Sometimes, people
How To Be Empathetic in Seven Steps
How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is
The Different Types of NO
It’s confronting to hear the word NO. But, what type of NO did you get? There are several different types. That’s why you shouldn’t think of NO as a single
What Makes a Good Question Good?
Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power
Your Assets in a Negotiation
As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours. But that doesn’t mean they don’t have useful