Skip to content

COMMUNICATE brings together articles around the purpose, methods, models and messages to convey information from one party to another. Please use the Search bar to scan for other relevant words or tags.

Filter by topic:

The One Secret of a Good Communicator

At dinner last night with some old colleagues, someone asked if the years had taught me the “best secret” to being a good presenter. (To someone who wasn’t in P.R.,
Read More

Attributes of a Good Communicator

We may not know what precisely makes someone a good communicator, but we know it when we see it. In my Advanced Communications workshop, I ask participants to think of
Read More
How to stall when answering a question

How To Stall For Time When Answering a Question

It’s one of the most common situations in business. You’re focused on a specific task in front of you, intent to finish on time, and someone comes along to ask
Read More
Communications Equation

How Communications Works, Step by Step (the Communications Equation)

Stages Examples Sample Problems of Each Stage As you scroll down, use the blue arrow button in the bottom right-hand corner to bring you back to the top. The Communications
Read More
How To Tell If Your Messages Are Right

How To Say The Right Thing

Communications has been my entire career. Most of that time was me doing the communicating, but likely as much time was spent writing messages for someone else to say. To
Read More
Aristotle's Rhetorical Triangle

Aristotle’s Influence on Communications

Lots of people know of the Ancient Greek philosopher Aristotle, but if my workshop participants are any guide, what’s less well known is his profound influence on communications. Nearly 2,400
Read More
How do you ask a question

How Do You Ask a Question?

Sound dumb, doesn’t it? I mean, come on: How do you ask a question? Is this a serious question? No, I’m not talking about Closed or Open Questions, or even Bad
Read More
How to Be Empathic

How To Be Empathetic in Seven Steps

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is
Read More
Leavitt;s Diamond outlines four independent components of change in any organisation: people, process or tasks, structure and technology

Leavitt’s Diamond

Tool Instructions How To Run a Workshop Sample Questions In 1965, the American management psychologist Harold Leavitt developed Leavitt’s Diamond (also known as Leavitt’s System Model) as a methodology to
Read More
The DIfferent Types of NO

The Different Types of NO

It’s confronting sometimes to hear the word NO. At the same time, don’t think of NO as a singular negative response because there are different types of NO. Before you
Read More
What makes a good question good?

What Makes a Good Question Good?

Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power
Read More
Your assets in a negotiation

Your Assets in a Negotiation

As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours. But that doesn’t mean they don’t have useful
Read More