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RESOURCES brings together articles which support the other four general areas, from definitions of key words, tools that support discussion and debate, viewpoints from other people (books, videos etc), as well as other related topics. Feel free to use the Search bar to scan for relevant tags.

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My Preferred Definitions

In addition to the , I’ve created this work-in-progress list of my preferred defintions across all four areas of this website, with links back to the original article. Separately but
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Is Your Brain in Closed Mode or Open Mode?

Which mode are you at work? Are you in a Closed Mode or an Open Mode? Here’s two options. Which one sounds most like you at work on a ‘normal’
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The Quotable Feynman

Knowledge, Intelligence and Wisdom

Knowledge? Intelligence? Wisdom? Aren’t they all the same thing?? This will be my shortest post ever because it needs nothing else but the genius of Richard Feynman. Knowledge is having the right
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LEGO Serious Play

You can discover more about a person in an hour of play than in a year of conversation, said Plato. When was the last time you attended a business meeting
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Communications Equation

How Communications Works, Step by Step (the Communications Equation)

Stages Examples Sample Problems of Each Stage As you scroll down, use the blue arrow button in the bottom right-hand corner to bring you back to the top. The Communications
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Online Collaboration Tools

Best Online Collaboration Tools

Online collaboration tools are improving every day. There are the obvious ones, plus a few less common ones. By no means comprehensive, this list was originally gathered for my Design
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Aristotle's Rhetorical Triangle

Aristotle’s Influence on Communications

Lots of people know of the Ancient Greek philosopher Aristotle, but if my workshop participants are any guide, what’s less well known is his profound influence on communications. Nearly 2,400
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The Trust Equation

The Trust Equation

One tool I use over and over is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build – and destroy –
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The Seven Questions of Change Management

There are many questions to consider at the beginning of a Change program. Here are the seven basic questions of Change Management that have always helped me get my head
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Leavitt;s Diamond outlines four independent components of change in any organisation: people, process or tasks, structure and technology

Leavitt’s Diamond

Tool Instructions How To Run a Workshop Sample Questions In 1965, the American management psychologist Harold Leavitt developed Leavitt’s Diamond (also known as Leavitt’s System Model) as a methodology to
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analytical thinking vs critical thinking

Analytical Thinking vs. Critical Thinking

There are two important phrases in business which are bandied about a lot. Analytical Thinking and Critical Thinking. Let’s face it. Some definitions are simply head-scratching. Sometimes a definition sounds
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The Differences Between Quantitative vs Qualitative Research

If you conduct research, you should know two basic types: quantitative research vs. qualitative research. By understanding the similarities and differences between them, as well as their characteristics and methods,
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