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RESOURCES brings together articles which support the other four general areas, from definitions of key words, tools that support discussion and debate, viewpoints from other people (books, videos etc), as well as other related topics. Feel free to use the Search bar to scan for relevant tags.

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Communications Equation

How Communications Works, Step by Step

Stages Examples The Problems After you jump down, use the blue Return to Top button at the bottom right-hand corner of your device. The Communications Equation is an end-to-end sequence
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HALT before a bad decision

Before You Make a Bad Decision, HALT

Worried you’re going to make a bad decision?  If you are, HALT. Of course we’re all like to make a good decision, but sometimes we’re human.  It’d be great if
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Online Collaboration Tools

Best Online Collaboration Tools

Online collaboration tools are improving every day. There are the obvious ones, and less common ones. This article isn’t meant to be a comprehensive list, but rather suggestions from facilitators
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The Trust Equation

The Trust Equation

One tool I use over and over is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build – and destroy –
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The Seven Questions of Change Management

There are many questions to consider at the beginning of a Change program. Here are the seven basic questions of Change Management that have always helped me get my head
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How to Be Empathic

How To Be Empathetic in Seven Steps

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is
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The DIfferent Types of NO

Leavitt’s Diamond

How To Run a Workshop Tool Instructions In 1965, the American management psychologist Harold Leavitt developed Leavitt’s Diamond (also known as Leavitt’s System Model) as a methodology to analyse the
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Being Strategic and Creative At Work

To understand how people were creative at work, I spent time watching and interviewing clients and colleagues approach a typical assignment. It was fascinating because everyone used a different system,
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make an idea

How To Make an Idea: The Master Recipe

Wouldn’t it be wonderful if we had a recipe to make an idea? A recipe is valuable to a cook when preparing a meal. Its preciseness and instructions help prevent
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analytical thinking vs critical thinking

Analytical Thinking vs. Critical Thinking

The step-by-step process of how information becomes ideas – the Information Chain – is one way to define ‘analytical thinking.’ But even that phrase is loosely defined because I often
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Design Thinking Vocabulary

So many people have asked for my list of Design Thinking vocabulary from my workshops so I’m posting the complete (and growing) list here. If you have other words or
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Benefits of Trust

No one disagrees on the value of generating trust.  Less obvious though are the benefits of trust.  Here’s a quick list I’ve pulled together over the years. The more a
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