How to Create a PESTEL
The PESTEL diagram – aka PESTLE, PEST or STEP – is one the most useful tools to help an organisation understand the external pressures and factors that will affect its
Most Popular Tools
Posts under Most Popular Tools focus on some of the most common and useful tools in business – SWOT analysis, Johari Window as examples – to help organise information or articulate insights. Please use the Search bar to scan for other relevant words or tags, including the word “download” for articles with additional materials attached.
By Andy Eklund
LEGO Serious Play
You can discover more about a person in an hour of play than in a year of conversation, said Plato. When was the last time you attended a business meeting
How Communications Works, Step by Step (the Communications Equation)
The Communications Equation is an end-to-end sequence that shows how communications actually works, step by step. It’s the best tool by far to determine how your communications should work, and
Best Online Collaboration Tools
Online collaboration tools are improving every day. There are the obvious ones, plus a few less common ones. By no means comprehensive, this list was originally gathered for my Design
The Trust Equation
One tool I use over and over is The Trust Equation. It’s a simple yet clever tool that yields insights into the four aspects that build – and destroy –
Seven Questions of Change Management
While there are many questions to consider at the beginning of a change management program, here are the basic seven that have always helped me get my head sorted, before
Analytical Thinking vs. Critical Thinking
These two important phrases in business are bandied about a lot: Analytical Thinking versus Critical Thinking. Let’s face it. Some business definitions generally are simply head-scratching. For example, can you tell me what’s
The Differences Between Quantitative vs Qualitative Research
If you conduct research, you should know two basic types: quantitative research vs. qualitative research. By understanding the similarities and differences between them, as well as their characteristics and methods,
The Johari Window
One of the simplest and most useful tools you’ll come across in business is the Johari Window. Devised by American psychologists Joseph Luft and Harry Ingham in 1955 while researching
What You Need to Tell a Good Story
One of the simplest, if not best, way to engage an audience is to tell a good story. Storytelling is as old as the world itself. They were the first
Laddering
Examples of Questions Instructions Basic Questions Laddering is a research technique which analyses the benefits and features of a product, service or issue, and connects those attributes to a target
The Rule of 3s in Communications
The Message House Explanation Download It’s one of the oldest rules in communications, simply known as The Rule of 3s. In 1956, psychologist George Miller at Princeton University concluded from