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Posts under Definitions describe common words and phrases that are regularly used in the topics outlined on my website. Feel free to use the Search bar to scan for relevant tags.


How to Be Empathic

How To Be Empathetic in Seven Steps

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is
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Being Strategic and Creative At Work

To understand how people were creative at work, I spent time watching and interviewing clients and colleagues approach a typical assignment. It was fascinating because everyone used a different system,
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make an idea

How To Make an Idea: The Master Recipe

Wouldn’t it be wonderful if we had a recipe to make an idea? A recipe is valuable to a cook when preparing a meal. Its preciseness and instructions help prevent
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analytical thinking vs critical thinking

Analytical Thinking vs. Critical Thinking

The step-by-step process of how information becomes ideas – the Information Chain – is one way to define ‘analytical thinking.’ But even that phrase is loosely defined because I often
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Design Thinking Vocabulary

So many people have asked for my list of Design Thinking vocabulary from my workshops so I’m posting the complete (and growing) list here. If you have other words or
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Design Thinking

How Design Thinking Works

With so many Design Thinking models available to follow, I’m often asked in workshops why I’ve chosen the Double Diamond Design Model from the UK Design Council and not other
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The Important Difference Between Negativity and Criticism in Brainstorming

You can’t have a proper conversation about creativity without eventually debating if there’s a useful role for negativity. Two recent brainstorms for the same team demonstrated the issue. I conducted
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Stengthen Your Intuition in Ten Steps

Here’s how to strengthen your intuition in ten steps. Similar to creativity, intuition is something everyone understands at a basic level because we’ve all felt it. But, when pressed about
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What You Need to Tell a Good Story

One of the simplest – if not best – ways to engage an audience is to tell a good story. Storytelling is as old as the world itself. They were
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Creativity is Problem Solving

In its purest sense, creativity is problem solving. You have a problem, so you generate ideas to solve the problem. Unfortunately, too often when I ask a team prior to a brainstorm what
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Creativity is Passion

I got an interesting phone call two weeks ago, from a good agency – nearly global, a big player in a niche category. If this remarkable agency was a home
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The Value of Criticism

  Going through lots of old stuff again today. Here’s a brilliant quote, from Creative Management by William Marsteller, who with Harold Burson started their eponymous agency. Not so easy
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