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Negotiation & Conflict

Posts under Negotiation and Conflict range between these two related areas. Conflict focuses on understanding the phases of conflict, the different types, and managing difficult behaviours. Negotiation is specific to the formal discussions of principled negotiation, including needs vs. wants, different processes to negotiate, dirty tricks and deadlocks which bring negotiation to a halt, and various ways to ensure there is commitment. Finally, feel free to use the Search bar to scan for relevant tags.

 

The DIfferent Types of NO

Leavitt’s Diamond

How To Run a Workshop Tool Instructions In 1965, the American management psychologist Harold Leavitt developed Leavitt’s Diamond (also known as Leavitt’s System Model) as a methodology to analyse the
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The DIfferent Types of NO

The Different Types of NO

It’s confronting sometimes to hear the word NO. At the same time, don’t think of NO as a singular negative response because there are several different types of NO. Before
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Assertiveness Matrix

Being Assertive

‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years, perhaps because there has been little differentiation between assertiveness and its cousin
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Your assets in a negotiation

Your Assets in a Negotiation

As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours, but that doesn’t mean they don’t have useful
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Not Up For Discussion

Some Things Are Not Up For Negotiation

It’s news to no one that negotiation can be a stressful activity, to the point that it’s easy to forget some things are not up for negotiation. Of course, there
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Interests vs Positions (aka Wants vs. Needs)

A critical aspect of authentic negotiation is to understand the fundamental difference between interests versus positions. In every day language, they’re more commonly known as what you want vs. what you
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Trapeze

Benefits of Trust

No one disagrees on the value of generating trust.  Less obvious though are the benefits of trust.  Here’s a quick list I’ve pulled together over the years. The more a
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What To Do If They Say No

The word NO is the simplest form of negativity. We’ve heard the word countless times growing up, working in business, dealing with personal issues. But despite how many times we
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Can I Have That Idea for Less?

I’ve heard a lot of comments after I’ve presented an idea. This one is #10. Can I have that idea for less? Experience has taught me to respond to this
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How To Be An Authentic Speaker

Of all the attributes you bring as a speaker – informally at a status meeting, formally as a conference presenter – which do you think is most important? Some people
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Managing Conflict: Collaborating

This is the fifth and last in a series about managing conflict, specifically Collaboration. The introduction to this series begins here. Collaborating is the fifth mode of conflict, when a
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