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LEAD brings together articles around helping people step into management or leadership roles, especially in situations when the person needs to inspire, justify, argue, defend or motivate other parties. Please use the Search bar to scan for other relevant words or tags.

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The Basic Rules of Email

Disagree with me if you like, but I believe the first basic skill you must master at work is managing your email. If you are not in control of your
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Why hire a facilitator?

Should I Hire a Facilitator?

There isn’t a single answer to the question – Should I hire a facilitator? – because it requires a few additional questions to determine the best answer. What type of meeting
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How to stall when answering a question

How To Stall For Time When Answering a Question

It’s one of the most common situations in business. You’re focused on a specific task in front of you, intent to finish on time, and someone comes along to ask
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LEGO Serious Play

You can discover more about a person in an hour of play than in a year of conversation, said Plato. When was the last time you attended a business meeting
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HALT before a bad decision

Before You Make a Bad Decision, HALT

If you’re worried you’re going to make a bad decision, HALT.  Or more specific, H.A.L.T. Of course we’re all like to make a good decision, but sometimes we’re human.  It’d
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How To Tell If Your Messages Are Right

How To Say The Right Thing

Communications has been my entire career. Most of that time was me doing the communicating, but likely as much time was spent writing messages for someone else to say. To
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The Trust Equation

The Trust Equation

One tool I use over and over is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build – and destroy –
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The Seven Questions of Change Management

There are many questions to consider at the beginning of a Change program. Here are the seven basic questions of Change Management that have always helped me get my head
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How to Be Empathic

How To Be Empathetic in Seven Steps

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is
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Leavitt;s Diamond outlines four independent components of change in any organisation: people, process or tasks, structure and technology

Leavitt’s Diamond

Tool Instructions How To Run a Workshop Sample Questions In 1965, the American management psychologist Harold Leavitt developed Leavitt’s Diamond (also known as Leavitt’s System Model) as a methodology to
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The Art of Wastebasketry

The Art of Wastebasketry

The Art of Wastebasketry is an article I’ve had since the Dawn of Time, but I have no idea where it came from or how I received it. While the
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Assertiveness Matrix Simple

Being Assertive

Assertive Aggressive Passive Passive Aggressive Click here to jump to the download ‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years,
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