Author: Andy Eklund

In 1964, American management psychologist Harold Leavitt developed the Diamond Model (now commonly known as Leavitt’s Diamond) as a methodology to analyse and understand the effects a change program would

It’s confronting to hear the word NO. But at the same time, what type of NO did you get? There are several different types. With so many variations, you shouldn’t

Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power

‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years, perhaps because there has been little differentiation between assertiveness and its cousin

As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours. But that doesn’t mean they don’t have useful

To understand how people were creative at work, I spent time watching and interviewing clients and colleagues approach a typical assignment. It was fascinating because everyone used a different system.

There’s a certain irony in my delay writing a post on procrastination. Procrastination is the act – some say ‘art’ – of delaying or postponing tasks or jobs. It’s often

Wouldn’t it be wonderful if we had a recipe to make an idea? A recipe is valuable to a cook when preparing a meal. Its preciseness and instructions help prevent

These two important phrases in business are bandied about a lot: Analytical Thinking versus Critical Thinking. Let’s face it. Some business definitions generally are simply head-scratching. For example, can you tell me what’s