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Resources

RESOURCES brings together articles which support the other four general areas, from definitions, tools, viewpoints and other background. You can also click here to view the posts with materials which you download, such as PDFs or actual Word or PowerPoint slides. Feel free to use the Search bar to scan for relevant tags.

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Best Quotes, Graphics and Artwork

I’ve saved my best favourite quotes, graphics and artwork for the better part of 35 years. Somtimes it’s good advice to remember. A pithy quote to use at the perfect
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Be Creative Every Day

Be Creative Every Day

For those who know me through my creativity workshops, you may remember I talk a lot about the importance of finding ways to be creative every day. It’s one thing
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How to Create a PESTEL

The PESTEL diagram – aka PESTLE, PEST or STEP – is one the most useful tools to help an organisation understand the external pressures and factors that will affect its
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Is Your Brain in Closed Mode or Open Mode?

Which mode are you at work? Are you in a Closed Mode or an Open Mode? Here’s two options. Which one sounds most like you at work on a ‘normal’
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The Quotable Feynman

Knowledge, Intelligence and Wisdom

Many people believe knowledge, intelligence and wisdom are all the same thing. Right? While on the surface there is a certain similarity, the three aspects are distinctly different from each
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LEGO Serious Play

When was the last time you attended a business meeting where every person actually joined in? The team found new solutions to old problems? And, you had fun playing with
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Communications Equation

How Communications Works

The Communications Equation is an end-to-end sequence that shows how communications actually works, step by step. It’s the best tool by far to determine how your communications should work, and
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Online Collaboration Tools

Best Online Collaboration Tools

Online collaboration tools are improving every day. There are the obvious ones, plus a few less common ones. By no means comprehensive, this list was originally gathered for my Design
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Aristotle's Rhetorical Triangle

Aristotle’s Influence on Communications

Lots of people know of the Ancient Greek philosopher Aristotle, but if my workshop participants are any guide, what’s less well known is his profound influence on communications. Nearly 2,400
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The Trust Equation

The Trust Equation

One tool I use over and over in many different workshops is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build
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Seven Questions of Change Management

While there are many questions to consider at the beginning of a change management program, here are the basic seven that have always helped me get my head sorted, before
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Leavitt;s Diamond outlines four independent components of change in any organisation: people, process or tasks, structure and technology

Leavitt’s Diamond

In 1964, American management psychologist Harold Leavitt developed the Diamond Model (now commonly known as Leavitt’s Diamond) as a methodology to analyse and understand the effects a change program would
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