Category: Lead

If you’re worried you’re going to make a bad decision, HALT.  Or more specific, H.A.L.T. Of course we’d like to make good decisions every time, but sometimes we’re human. Sometimes

Communications has been my entire career. Most of that time was me doing the communicating, but likely as much time was spent writing messages for someone else to say. Did

One tool I use over and over in many different workshops is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build

While there are many questions to consider at the beginning of a change management program, here are the basic seven that have always helped me get my head sorted, before

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is

In 1964, American management psychologist Harold Leavitt developed the Diamond Model (now commonly known as Leavitt’s Diamond) as a methodology to analyse and understand the effects a change program would

‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years, perhaps because there has been little differentiation between assertiveness and its cousin

There’s a certain irony in my delay writing a post on procrastination. Procrastination is the act – some say ‘art’ – of delaying or postponing tasks or jobs. It’s often

The word NO is the simplest form of negativity. We’ve heard the word countless times growing up, working in business, dealing with personal issues. Despite how many times we get that