Tag: conflict

It’s hard to be assertive. It’s even more hard when you have to say NO assertively. NO. Is there a more difficult word in the English language? It’s difficult to

It’s confronting to hear the word NO. But, what type of NO did you get? There are several different types. That’s why you shouldn’t think of NO as a single

Assertive Aggressive Passive Passive Aggressive Click here to jump to the download ‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years,

It’s news to no one that negotiation can be a stressful activity, to the point that it’s easy to forget some things are not up for negotiation. Of course, there

A critical aspect of authentic negotiation is to understand the fundamental difference between interests versus positions. In every day language, they’re more commonly known as what you want vs. what you

This article is one in a series of five about managing conflict using the . The introduction to the series begins . Avoiding This mode of conflict describes a person

Jump to TKI Instrument Conflict – and more so, managing conflict – is simply a part of life. Yes, conflict can be antagonistic, intimidating and paralysing. Some people address it