Tag: conflict

It’s hard to be assertive. It’s even more hard when you have to say NO assertively. NO. Is there a more difficult word in the English language? It’s difficult to

It’s confronting to hear the word NO. But, what type of NO did you get? There are several different types. That’s why you shouldn’t think of NO as a single

‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years, perhaps because there has been little differentiation between assertiveness and its cousin

It’s news to no one that negotiation can be a stressful activity, to the point that it’s easy to forget some things are not up for negotiation. Of course, there

A critical aspect of authentic negotiation is to understand the fundamental difference between interests versus positions. In every day language, they’re more commonly known as what you want vs. what you need, or even

This article on Avoiding is one in a series of five about managing conflict and negotiation using the Thomas-Kilmann Conflict Mode Instrument. The introduction to the five-part series begins here. Links

Jump to TKI Instrument Conflict – and more so, managing conflict – is simply a part of life. Yes, conflict can be antagonistic, intimidating and paralysing. Some people address it head-on, others