Category: Lead

Employees need meetings that work – insightful, productive and collaborative – and hiring an experienced facilitator can play a big part in making sure that happens. Can a good facilitator

It’s one of the most common situations in business. You’re focused on a specific task in front of you, intent to finish on time, and someone comes along to ask

You can discover more about a person in an hour of play than in a year of conversation, said Plato. When was the last time you attended a business meeting

If you’re worried you’re going to make a bad decision, HALT.  Or more specific, H.A.L.T. Of course we’d like to make good decisions every time, but sometimes we’re human. Sometimes

Communications has been my entire career. Most of that time was me doing the communicating, but likely as much time was spent writing messages for someone else to say. Did

One tool I use over and over is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build – and destroy –

While there are many questions to consider at the beginning of a change management program, here are the basic seven that have always helped me get my head sorted, before

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is

‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years, perhaps because there has been little differentiation between assertiveness and its cousin

There’s a certain irony in my delay writing a post on procrastination. Procrastination is the act – some say ‘art’ – of delaying or postponing tasks or jobs. It’s often