Category: Communicate

Listening – to understand, to reply or even to accept – is arguably one of the most difficult skills in communications, and we’re getting worse at it. In 2006, Dr.

Just as I was starting to write this post, I came across an article providing the definitive answer to whether or not I should use one or two spaces after

Every success – and problem – between a client and its agency can be directly traced to its relationship, specifically at the point when it began and the expectations set

This post about gestures is #6 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen Better.” The

This post on a strong speaking voice is #6 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your

This post on Eye Contact is #6 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen

Empathizing with Your Audience is Post #4 in a series from a presentation entitled 11 Great Creative Slip-Ups:  The Most Common Mistakes in Brainstorming. The introduction to the series begins

At a client workshop in Seoul (see picture right, many moons ago), I had 14 mid-level managers who were part of a Top Talent group of excellence. Of the six

This post is #5 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen Better.” The Introduction

Good listening is not a passive activity. In truth, good listeners can actually improve the communication dynamic between the Sender and Receiver. That’s why I like this simple device of