Category: Communicate

Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power

As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours. But that doesn’t mean they don’t have useful

It’s news to no one that negotiation can be a stressful activity, to the point that it’s easy to forget some things are not up for negotiation. Of course, there

A critical aspect of authentic negotiation is to understand the fundamental difference between interests versus positions. In every day language, they’re more commonly known as what you want vs. what you need, or even

No one disagrees on the value of generating trust. Less obvious perhaps are the benefits of trust. Here’s a list my students and I have outlined over the years. The

The word NO is the simplest form of negativity. We’ve heard the word countless times growing up, working in business, dealing with personal issues. Despite how many times we get that

Many moons ago, tips for improving on-camera presentations were exclusive to people giving media interviews. But thanks to new technologies – hello Zoom, Webex, Teams, Meet, Slack, not to mention

Listening – to understand, to reply or even to accept – is arguably one of the most difficult skills in communications, and we’re getting worse at it. In 2006, Dr.

Just as I was starting to write this post, I came across an article providing the definitive answer to whether or not I should use one or two spaces after

Every success – and problem – between a client and its agency can be directly traced to its relationship, specifically at the point when it began and the expectations set