Category: Communicate

Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power

As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours. But that doesn’t mean they don’t have useful

It’s news to no one that negotiation can be a stressful activity, to the point that it’s easy to forget some things are not up for negotiation. Of course, there

A critical aspect of authentic negotiation is to understand the fundamental difference between interests versus positions. In every day language, they’re more commonly known as what you want vs. what you

No one disagrees on the value of generating trust. Less obvious perhaps are the benefits of trust. Here’s a list my students and I have outlined over the years. The

The word NO is the simplest form of negativity. We’ve heard the word countless times growing up, working in business, dealing with personal issues. Despite how many times we get

Many moons ago, tips for improving on-camera appearances were exclusive to people giving media interviews. But thanks to new technologies – hello YouTube, Zoom, podcasts and the like – many

Listening is arguably one of the most difficult skills in communications, and we’re getting worse at it. In 2006, Dr. Ralph Nichols – who established the first study in the

Just as I was starting to write this post, I came across an article providing the definitive answer to whether or not I should use one or two spaces between

What Clients Should Expect From Its Agency What Agencies Should Expect From Its Clients What Both Parties Should Expect From Easy Other Almost every success – and problem – between