Category: Communicate

The Communications Equation is an end-to-end sequence that shows how communications actually works, step by step. It’s the best tool by far to determine how your communications should work, and

Communications has been my entire career. Most of that time was me doing the communicating, but likely as much time was spent writing messages for someone else to say. Did

Lots of people know of the Ancient Greek philosopher Aristotle, but if my workshop participants are any guide, what’s less well known is his profound influence on communications. Nearly 2,400

Sound dumb, doesn’t it? I mean, come on: How do you ask a question? When I ask participants in my workshops, I get a lot of blank stares. Sometimes, people

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is

In 1964, American management psychologist Harold Leavitt developed the Diamond Model (now commonly known as Leavitt’s Diamond) as a methodology to analyse and understand the effects a change program would

It’s confronting to hear the word NO. But at the same time, what type of NO did you get? There are several different types. With so many variations, you shouldn’t

Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power

As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours. But that doesn’t mean they don’t have useful