Category: Negotiation and Conflict

It’s hard to be assertive. It’s even more hard when you have to say NO assertively. NO. Is there a more difficult word in the English language? It’s difficult to

It’s confronting to hear the word NO. But, what type of NO did you get? There are several different types. That’s why you shouldn’t think of NO as a single

As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours. But that doesn’t mean they don’t have useful

It’s news to no one that negotiation can be a stressful activity, to the point that it’s easy to forget some things are not up for negotiation. Of course, there

A critical aspect of authentic negotiation is to understand the fundamental difference between interests versus positions. In every day language, they’re more commonly known as what you want vs. what you

No one disagrees on the value of generating trust. Less obvious perhaps are the benefits of trust. Here’s a list my students and I have outlined over the years. The

The word NO is the simplest form of negativity. We’ve heard the word countless times growing up, working in business, dealing with personal issues. Despite how many times we get

The possibility of conflict can exist whenever two people in business come together.  This workshop focuses on understanding what creates and sustains conflict, learning the basic ways which  people deal

This article is one in a series of five about managing conflict using the . The introduction to the series begins . Compromising This mode of conflilct describes a person

This article is one in a series of five about managing conflict using the . The introduction to the series begins . Avoiding This mode of conflict describes a person