Change Management

Following upon a more detailed post about Leavitt’s Diamond, here are some sample questions often generated by a workshop using the tool. There are not meant to be specific. But I hope they

If you’re part of a change program, one of the first questions you’ll ask yourself is Are our people ready for change? If you do, you’re really asking about two

Communications has been my entire career. Most of that time was me doing the communicating, but likely as much time was spent writing messages for someone else to say. Did

One tool I use over and over in many different workshops is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build

While there are many questions to consider at the beginning of a change management program, here are the basic seven that have always helped me get my head sorted, before

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is

In 1964, American management psychologist Harold Leavitt developed the Diamond Model (now commonly known as Leavitt’s Diamond) as a methodology to analyse and understand the effects a change program would

A big fan of lists, I kept an article entitled The Innovator vs. The Pseudo-Innovator for its insight into the characteristics of an innovator. It’s a good list for two specific reasons.