Seven Different Types of Conflict
Conflict is one of the most natural – if not daily – aspects of our lives. For many, it’s difficult to recognise, address and solve. But, one way to help
Negotiation & Conflict
Posts under Negotiation and Conflict range between these two related areas. Conflict focuses on understanding the phases of conflict, the different types, and managing difficult behaviours. Negotiation is specific to the formal discussions of principled negotiation, including needs vs. wants, different processes to negotiate, dirty tricks and deadlocks which bring negotiation to a halt, and various ways to ensure commitment. Please use the Search bar to scan for other relevant words or tags.
By Andy Eklund
How To Respond to Conflict
Louis Pondy’s Model of Organisational Conflict is the simplest and most effective formula to understand how to respond to conflict – at work or (despite Pondy’s focus on business) in
Managing Conflict: Collaborating
This article on Collaborating is one in a series of five about managing conflict and negotiation using the Thomas-Kilmann Conflict Mode Instrument. The introduction to the five-part series begins here. Links
How to Say No Assertively
It’s hard to be assertive. It’s even more hard when you have to say NO assertively. NO. Is there a more difficult word in the English language? It’s difficult to
Leavitt’s Diamond
In 1964, American management psychologist Harold Leavitt developed the Diamond Model (now commonly known as Leavitt’s Diamond) as a methodology to analyse and understand the effects a change program would
The Different Types of NO
It’s confronting to hear the word NO. But at the same time, what type of NO did you get? There are several different types. With so many variations, you shouldn’t
Your Assets in a Negotiation
As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours. But that doesn’t mean they don’t have useful
Some Things Are Not Up For Negotiation
It’s news to no one that negotiation can be a stressful activity, to the point that it’s easy to forget some things are not up for negotiation. Of course, there
Interests vs Positions (aka Wants vs. Needs)
A critical aspect of authentic negotiation is to understand the fundamental difference between interests versus positions. In every day language, they’re more commonly known as what you want vs. what you need, or even
Benefits of Trust
No one disagrees on the value of generating trust. Less obvious perhaps are the benefits of trust. Here’s a list my students and I have outlined over the years. The
What To Do If They Say No
The word NO is the simplest form of negativity. We’ve heard the word countless times growing up, working in business, dealing with personal issues. Despite how many times we get that
Managing Conflict: Compromising
This article on Compromising is one in a series of five about managing conflict and negotiation using the Thomas-Kilmann Conflict Mode Instrument. The introduction to the five-part series begins here. Links