How to Say No Assertively
It’s hard to be assertive. It’s even more hard when you have to say NO assertively. NO. Is there a more difficult word in the English language? It’s difficult to
Negotiation & Conflict
Posts under Negotiation and Conflict range between these two related areas. Conflict focuses on understanding the phases of conflict, the different types, and managing difficult behaviours. Negotiation is specific to the formal discussions of principled negotiation, including needs vs. wants, different processes to negotiate, dirty tricks and deadlocks which bring negotiation to a halt, and various ways to ensure commitment. Please use the Search bar to scan for other relevant words or tags.
By Andy Eklund
The Different Types of NO
It’s confronting to hear the word NO. But, what type of NO did you get? There are several different types. That’s why you shouldn’t think of NO as a single
Your Assets in a Negotiation
As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours. But that doesn’t mean they don’t have useful
Some Things Are Not Up For Negotiation
It’s news to no one that negotiation can be a stressful activity, to the point that it’s easy to forget some things are not up for negotiation. Of course, there
Interests vs Positions (aka Wants vs. Needs)
A critical aspect of authentic negotiation is to understand the fundamental difference between interests versus positions. In every day language, they’re more commonly known as what you want vs. what you
Benefits of Trust
No one disagrees on the value of generating trust. Less obvious perhaps are the benefits of trust. Here’s a list my students and I have outlined over the years. The
What To Do If They Say No
The word NO is the simplest form of negativity. We’ve heard the word countless times growing up, working in business, dealing with personal issues. Despite how many times we get
Conflict Resolution Workshop
The possibility of conflict can exist whenever two people in business come together. This workshop focuses on understanding what creates and sustains conflict, learning the basic ways which people deal
Managing Conflict: Compromising
This article is one in a series of five about managing conflict using the . The introduction to the series begins . Compromising This mode of conflilct describes a person
Managing Conflict: Avoiding
This article is one in a series of five about managing conflict using the . The introduction to the series begins . Avoiding This mode of conflict describes a person
Managing Conflict: Accommodating
This article is one in a series of five about managing conflict using the . The introduction to the series begins . Accommodating This mode of conflict describes a person
Managing Conflict: Competing
This article is one in a series of five about managing conflict using the . The introduction to the series begins . Competing This mode of conflict describes a person