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Giving and Receiving Feedback

In almost every one of my business classes, we talk about the difficulties of managing a successful business. One aspect seems to be more difficult – or at least dreaded
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How to Say No Assertively

It’s hard to be assertive. It’s even more hard when you have to say NO assertively. NO. Is there a more difficult word in the English language? It’s difficult to
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Is Your Brain in Closed Mode or Open Mode?

Which mode are you at work? Are you in a Closed Mode or an Open Mode? Here’s two options. Which one sounds most like you at work on a ‘normal’
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What makes good research good?

Attributes of Good Research

When conducting research, or simply looking at a piece of information, you must know the attributes of “good research.” While it sounds like an easy question, it’s anything but. Given
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How to stall when answering a question

How To Stall For Time When Answering a Question

It’s one of the most common situations in business. You’re focused on a specific task in front of you, intent to finish on time, and someone comes along to ask
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How do you ask a question

How Do You Ask a Question?

Sound dumb, doesn’t it? I mean, come on: How do you ask a question? When I ask participants in my workshops, I get a lot of blank stares. Sometimes, people
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The Different Types of NO

The Different Types of NO

It’s confronting to hear the word NO. But at the same time, what type of NO did you get? There are several different types. With so many variations, you shouldn’t
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