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The PESTEL diagram – aka PESTLE, PEST or STEP – is one the most useful tools to help an organisation understand the external pressures and factors that will affect its

Here are some classic words about improving how you can work better will remain excellent advice. 1.  Do one thing at a time. Stop trying to tell yourself you can

In almost every one of my business classes, we talk about the difficulties of managing a successful business. One aspect seems to be more difficult – or at least dreaded

It’s hard to be assertive. It’s even more hard when you have to say NO assertively. NO. Is there a more difficult word in the English language? It’s difficult to

Which mode are you at work? Are you in a Closed Mode or an Open Mode? Here’s two options. Which one sounds most like you at work on a ‘normal’

When conducting research, or simply looking at a piece of information, you must know the attributes of “good research.” While it sounds like an easy question, it’s anything but. Given

It’s one of the most common situations in business. You’re focused on a specific task in front of you, intent to finish on time, and someone comes along to ask

Sound dumb, doesn’t it? I mean, come on: How do you ask a question? When I ask participants in my workshops, I get a lot of blank stares. Sometimes, people

It’s confronting to hear the word NO. But at the same time, what type of NO did you get? There are several different types. With so many variations, you shouldn’t