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Category: Change Management

How To Tell If Your Messages Are Right

How To Say The Right Thing

Communications has been my entire career. Most of that time was me doing the communicating, but likely as much time was spent writing messages for someone else to say. To
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The Trust Equation

The Trust Equation

One tool I use over and over is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build – and destroy –
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The Seven Questions of Change Management

There are many questions to consider at the beginning of a Change program. Here are the seven basic questions of Change Management that have always helped me get my head
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How to Be Empathic

How To Be Empathetic in Seven Steps

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is
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Leavitt;s Diamond outlines four independent components of change in any organisation: people, process or tasks, structure and technology

Leavitt’s Diamond

Tool Instructions How To Run a Workshop Sample Questions In 1965, the American management psychologist Harold Leavitt developed Leavitt’s Diamond (also known as Leavitt’s System Model) as a methodology to
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Characteristics of an Innovator

A big fan of lists, I kept an article entitled The Innovator vs. The Pseudo-Innovator for its insight into the characteristics of an innovator. It’s a good list for two specific reasons.
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