Category: Questioning & Listening

It’s one of the most common situations in business. You’re focused on a specific task in front of you, intent to finish on time, and someone comes along to ask

Sound dumb, doesn’t it? I mean, come on: How do you ask a question? When I ask participants in my workshops, I get a lot of blank stares. Sometimes, people

Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power

Listening – to understand, to reply or even to accept – is arguably one of the most difficult skills in communications, and we’re getting worse at it. In 2006, Dr.

This post about gestures is #6 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen Better.” The

This post on Eye Contact is #6 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen

Empathizing with Your Audience is Post #4 in a series from a presentation entitled 11 Great Creative Slip-Ups:  The Most Common Mistakes in Brainstorming. The introduction to the series begins

This post is #5 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen Better.” The Introduction

Good listening is not a passive activity. In truth, good listeners can actually improve the communication dynamic between the Sender and Receiver. That’s why I like this simple device of

The Message House Explanation Download It’s one of the oldest rules in communications, simply known as The Rule of 3s. In 1956, psychologist George Miller at Princeton University concluded from