Author: Andy Eklund

Online collaboration tools are improving every day. There are the obvious ones, plus a few less common ones. By no means comprehensive, this list was originally gathered for my Design

Lots of people know of the Ancient Greek philosopher Aristotle, but if my workshop participants are any guide, what’s less well known is his profound influence on communications. Nearly 2,400

One tool I use over and over in many different workshops is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build

Sound dumb, doesn’t it? I mean, come on: How do you ask a question? When I ask participants in my workshops, I get a lot of blank stares. Sometimes, people

While there are many questions to consider at the beginning of a change management program, here are the basic seven that have always helped me get my head sorted, before

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is

In 1964, American management psychologist Harold Leavitt developed the Diamond Model (now commonly known as Leavitt’s Diamond) as a methodology to analyse and understand the effects a change program would

It’s confronting to hear the word NO. But at the same time, what type of NO did you get? There are several different types. With so many variations, you shouldn’t

Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power