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Category: Lead

Communications Equation

How Communications Works, Step by Step

Stages Examples The Problems After you jump down, use the blue Return to Top button at the bottom right-hand corner of your device. The Communications Equation is an end-to-end sequence
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HALT before a bad decision

Before You Make a Bad Decision, HALT

Worried you’re going to make a bad decision?  If you are, HALT. Of course we’re all like to make a good decision, but sometimes we’re human.  It’d be great if
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How To Tell If Your Messages Are Right

How To Say The Right Thing

Communications has been my entire career, and much of that career has been spent writing messages for someone else to say. At the time, I never knew how to saw
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The Trust Equation

The Trust Equation

One tool I use over and over is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build – and destroy –
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The Seven Questions of Change Management

There are many questions to consider at the beginning of a Change program. Here are the seven basic questions of Change Management that have always helped me get my head
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How to Be Empathic

How To Be Empathetic in Seven Steps

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is
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The DIfferent Types of NO

Leavitt’s Diamond

How To Run a Workshop Tool Instructions In 1965, the American management psychologist Harold Leavitt developed Leavitt’s Diamond (also known as Leavitt’s System Model) as a methodology to analyse the
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The DIfferent Types of NO

The Different Types of NO

It’s confronting sometimes to hear the word NO. At the same time, don’t think of NO as a singular negative response because there are several different types of NO. Before
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The Art of Wastebasketry

The Art of Wastebasketry

The Art of Wastebasketry is an article I’ve had since the Dawn of Time but I have no idea where it came from or how I received it.* While the
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Assertiveness Matrix

Being Assertive

‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years, perhaps because there has been little differentiation between assertiveness and its cousin
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