One tool I use over and over in many different workshops is The Trust Equation. It’s a simple yet clever tool that yields insights into the four aspects that build
No one disagrees on the value of generating trust. Less obvious perhaps are the benefits of trust. Here’s a list my students and I have outlined over the years. The
Here’s an embarrassing story, but I hope it helps make my point about being empathetic. Of all the traits and characteristics of Design Thinking, the one most necessary component for
Every success – and problem – between a client and its agency can be directly traced to its relationship, specifically at the point when it began and the expectations set