Strategic Communications Planning
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All successful communications initiatives start with strategic communications planning. The question is which planning system to use?
In more than 30+ years of my career – either as an employee or consultant in organisations around the world – I’ve learnt there are as many different planning processes as there are … well, organisations.
The system I still use to this day was originally a pretty complex system, gathered through research of best practices. Over time, I also gathered systems from a variety of organisations, from for-profit to public sector. As much as the variations were endless, there were a lot of similarities beyond the clever names and diagrams of arrows, boxes and circles.
The same areas of focus came through again and again, although not always in the same order. The same questions came up, although most were paraphrased to fit a specific industry. Better strategic models had a clear evolution from strategy to creative problem-solving. In the end, the system shown at right remains the simplest model I’ve found. Each of the sequential steps is matched with one broad question supported by a series of supporting questions to put the emphasis on the answers – which is where you’ll find the real value of any strategic planning model.
A good follow-up to this post focuses on creative briefs.
Finally, here’s a great definition of strategy, by Jeffrey Harrison, chair of Strategic Management at the Robins School of Business, University of Richmond: “A strategy is a plan that integrates major goals, policies and action sequences into a cohesive whole in support of the organisation’s mission.”
How does this model fit with your own strategic communications planning process?
What is our objective?
What is our vision and mission of the organisation?
What is our business objective?
What role will communications play to help achieve the business objective?
What role will our team or department have in helping achieve both the business and communications objectives?
Why are these our objectives?
What is the revenue risk and priority?
Based on these objectives, how are we going to measure our success, both quantitatively and qualitatively?
What issues do we face?
What is going on in the world which might prevent us from achieving our goals?
What are the communications problems or issues we need to address now? (‘Fire fighting’)
What are the problems or issues we need to address in the future? (‘Fire prevention’)
Which issues can communications influence or prevent, and which are ones we can only monitor and evaluate?
What issues are directly attributable to our competition, either real or perceived?
Does our executive suite realise these problems are important issues?
Have these problems been translated into a formal business strategy?
What is the source of our concerns?
Where is this a problem?
When is it a problem?
Who is involved, or affected? (See Step 3)
How do we quantify that we know these are problems? Has it changed in recent times?
Are there intelligence gaps, and if so, what kind of research or analysis is required to fill these missing areas?
What is the risk of ignoring these issues?
Is our competition already addressing these issues, and how? If so, what is our positioning to these activities?
What opportunities can we leverage?
What opportunities might help us address, eliminate, neutralise or minimise these issues?
What business aspects, products or services do we have on our side?
What areas of trust are we strong?
Tools like a SWOT Analysis or Force Field Analysis are ideal in helping to organise and anlayse the answers to these questions.
Who are we trying to reach?
Primary Audience
Which is the single audience which must change their attitude, opinion or behaviour so we might achieve our objectives? Think strongly about whether the primary audience is the media. Generating media without achieving the business objective is not an effective campaign.
Secondary Audience
What groups of people influence the attitudes, opinions or behaviour of the other audiences, particularly the primary audience?
Media
Which media – traditional, digital or social – can help convey the messages to both primary and secondary audiences?
What do we know about the communications consumption of the primary and secondary audiences? How has it changed, and do we see it changing in the future?
In this campaign, how much (money, resources, times, energy) should we spend on reaching each group?
Are we reaching one group – media, for example – but not the primary audience?
What does the primary audience think now?
What’s the current mindset of the primary audience? Why?
What do we expect them to do – realistically – as a result of a campaign?
Internal Perceptions
What’s the little voice in the back of their heads telling them?
What past experiences, events, issues, history, perceptions (right or wrong), or personal attitudes do they have?
External Perceptions
What macro influences are shaping public thought (environmental, societal, economic)?
What are outside groups or organizations telling them to believe? (rivals, competitors, neutral parties who can’t pick sides)
What are we going to tell them?
What messages will change their minds?
Facts What rational points do we need to convey to the audiences? (Rational reasons persuade.)
Feelings What emotional points do we need to convey to the audiences? (Emotional reasons motivate.)
How do we organize the messages for maximum delivery?
Who will be our effective spokespeople?
Can we leverage our employee base to help deliver messages?
What are we going to do?
Is there a singular focus to changing perceptions? (e.g., a big idea, a core concept, a theme)
What creative tactics can we develop to:
- Deliver our messages?
- Address the issues?
- Convey our good news?
- Reach the appropriate audiences?
- Achieve our objectives?
What other areas of the organisation do we need involve?
What levels of sign-off do we need for implementation?
What evidence do we have that shows our focus will work? Can they reflect our proposed measurement plan?
How will we implement this plan?
Do we have internal support (other departments) or external support (agencies of record, consultants, free-lance individuals)?
What is our budget and time-frame? Is either flexible?
Is there a priority order for implementation?
How will we keep track of our objectives and measurement as the campaign progresses? How will we adapt the program as time goes on?