Category: Managing People and Teams

There isn’t a single answer to the question – Should I hire a facilitator? – because it requires a few additional questions to determine the best answer. What type of meeting

It’s one of the most common situations in business. You’re focused on a specific task in front of you, intent to finish on time, and someone comes along to ask

You can discover more about a person in an hour of play than in a year of conversation, said Plato. When was the last time you attended a business meeting

Communications has been my entire career. Most of that time was me doing the communicating, but likely as much time was spent writing messages for someone else to say. To

One tool I use over and over is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build – and destroy –

Assertive Aggressive Passive Passive Aggressive Click here to jump to the download ‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years,

In a recent workshop on Managing People, my group chose to build upon an initial list of five ways a manager could boost self-esteem in their team members. In a

What Clients Should Expect From Its Agency What Agencies Should Expect From Its Clients What Both Parties Should Expect From Easy Other Almost every success – and problem – between

I’ve long believed that the most important leadership skill is communications. And, I believe there are the most important words every leader needs to know. A good leader knows how

Many people deservedly know Don Miguel Ruiz from his appearances on Oprah Winfrey’s television show to speak about his philosophy in the book The Four Agreements. I’ve owned the book