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Category: Managing People and Teams

How To Tell If Your Messages Are Right

How To Say The Right Thing

Communications has been my entire career, and much of that career has been spent writing messages for someone else to say. At the time, I never knew how to saw
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The Trust Equation

The Trust Equation

One tool I use over and over is The Trust Equation. It’s a  simple yet clever tool that yields insights into the four aspects that build – and destroy –
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Assertiveness Matrix

Being Assertive

‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years, perhaps because there has been little differentiation between assertiveness and its cousin
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20 Ways to Boost Someone’s Self-Esteem

In a recent workshop on Managing People, my group chose to build upon an initial list of five ways a manager could boost self-esteem in their team members. In a
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Expectations between Agencies and Clients

Almost every success – and problem – between a client and its agency can be traced back to its relationship.  Relationships of course are based on trust, and a significant
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10 Tips To Help Your Audience Listen Better

The day I wrote this article about how to help your audience listen better, I received this e-card with its remarkable message:  I’m only responsible for what I say, not
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Is It Better to Be Decisive or Flexible When Presenting Ideas?

I’ve heard a lot of comments after I’ve presented an idea. This is statement #9: “That’s an interesting idea. What else do you have?” To be fair, statement #9 is
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The Four Agreements Applied to Business

Many people deservedly know Don Miguel Ruiz from his appearance on Oprah Winfrey’s television show to speak about his philosophy in his book The Four Agreements. I was introduced to
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Managing Creativity in Others … and Yourself

Here are my notes from a presentation I made to the Public Relations Institute of America in September 2009, entitled Stoking Your Creative Streak. I based the presentation on a
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