Some Things Are Not Up For Negotiation
It’s news to no one that negotiation can be a stressful activity, to the point that it’s easy to forget that some things are not up for negotiation. Here’s a[…]
Category: Conflict Resolution
Posts under Conflict Resolution focus specifically on managing and responding to difficult behaviours during disagreements and contention. This category also covers the Thomas-Kilmann Conflict Mode Instrument (TKI). Also, see related posts under Negotiation Skills.
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Interests vs Positions (aka Wants vs. Needs)
A critical aspect of authentic negotiation is to understand the fundamental difference between interests versus positions. In every day language, it’s more commonly known as what you need vs. what[…]
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The Benefits of Trust
No one disagrees on the value of generating trust. Less obvious though are the benefits of trust. Here’s a quick list I’ve pulled together over the years. The more a[…]
What To Do If They Say No
The word NO is the simplest form of negativity. We’ve heard the word countless times growing up, working in business, dealing with personal issues. But despite how many times we[…]
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Listening to Understand vs. Listening to Reply
Listening is arguably one of the most difficult skills in communications, and we’re getting worse at it. In 2006, Dr. Ralph Nichols – who established the first study in the[…]
Negotiation Skills Workshop
A day-long workshop, Negotiation Skills outlines the step-by-step process to help plan strategies for one of the most difficult communication tasks. Based on the principles of seven different negotiation concepts,[…]
