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Andy Eklund

Training for Business, Communications and Creativity

Category: Conflict Resolution

Posts under Conflict Resolution focus specifically on managing and responding to difficult behaviours during disagreements and contention. This category also covers the Thomas-Kilmann Conflict Mode Instrument (TKI).  Also, see related posts under Negotiation Skills.

  • Not Up For Discussion 0
    • in Conflict Resolution · Issues and Crisis Management · Negotiation Skills
    • — 3 Oct, 2019

    Some Things Are Not Up For Negotiation

    It’s news to no one that negotiation can be a stressful activity, to the point that it’s easy to forget that some things are not up for negotiation. There’s there[…]

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    0
    • in Conflict Resolution · Negotiation Skills
    • — 3 Oct, 2019

    Interests vs Positions (aka Wants vs. Needs)

    A critical aspect of authentic negotiation is to understand the fundamental difference between interests versus positions.  In every day language, it’s more commonly known as what you need vs. what[…]

    Read more
  • Trapeze 0
    • in Communications · Conflict Resolution · Leadership Communications · Negotiation Skills
    • — 5 May, 2019

    The Benefits of Trust

    No one disagrees on the value of generating trust.  Less obvious though are the benefits of trust.  Here’s a quick list I’ve pulled together over the years. The more a[…]

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    0
    • in Conflict Resolution · Negotiation Skills · Problem Solving
    • — 27 Feb, 2017

    What To Do If They Say No

    The word NO is the simplest form of negativity. We’ve heard the word countless times growing up, working in business, dealing with personal issues. But despite how many times we[…]

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  • 12
    • in Conflict Resolution · Listening · Questioning · Research
    • — 30 Apr, 2014

    Listening to Understand vs. Listening to Reply

    Listening is arguably one of the most difficult skills in communications, and we’re getting worse at it. In 2006, Dr. Ralph Nichols – who established the first study in the[…]

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    0
    • in Conflict Resolution · Featured Workshops · Negotiation Skills
    • — 1 Feb, 2013

    Negotiation Skills Workshop

    A day-long workshop, Negotiation Skills outlines the step-by-step process to help plan strategies for one of the most difficult communication tasks.  Based on the principles of seven different negotiation concepts,[…]

    Read more
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  • Home
  • About
    • Biography
    • Clients
  • Workshops
    • Introduction
    • Training Philosophy
    • Featured Workshops
    • Brainstorming
    • Workshop Facilitation
  • Best Tools & Instructions
  • Topics by Category (A-K)
    • Analytical and Critical Thinking
    • Books, Videos and Other Resources
    • Brainstorm Techniques
      • Common Mistakes in Brainstorming
      • Finishing a Brainstorm
    • Business Writing
    • Change Management
    • Communications
    • Conflict Resolution
    • Creativity
      • Creative Process
      • Creative Self-Help
      • Innovation
      • Inventors & Their Inventions
      • Left Brain-Right Brain
      • Negativity
      • Selling Ideas
      • Understanding the Audience
    • Curiosity
    • Definitions
    • Design Thinking
      • Reframing
    • Empathy
    • Evaluation & Feedback
    • Facilitation
      • Event Management
    • Featured Posts
    • Intuition
    • Issues and Crisis Management
    • Just For Fun
  • Topics by Category (L-Z)
    • Leadership Communications
    • Listening
    • Media Relations
    • Message Development
    • Negotiation Skills
    • Other People’s Words
    • Questioning
    • Presentation Skills
      • PowerPoint
      • Storytelling
    • Research
    • Problem Solving
    • Strategic Thinking
    • Public Relations
      • New Business
    • Team Dynamics
    • Time Management
    • Training and Personal Development
  • Client Sign-In
  • Contact

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