Addressing the problem means finding tactics which either remove or control the issue itself. A brilliant exercise to do that is Stop It or Mop It.
Posts under Communications cover a broad area of subjects, from message development, persuasion and influence, and listening to name a few. Also look to other specific categories – such as Presentation Skills – for more in-depth articles and suggestions.
The popular book series Two-Minute Mysteries were my childhood introduction to one of creativity’s most powerful exercises: lateral thinking puzzles.