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Category: Questioning & Listening

How do you ask a question

How Do You Ask a Question?

Sound dumb, doesn’t it? I mean, come on: How do you ask a question? Is this a serious question? No, I’m not talking about Closed or Open Questions, or even Bad
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What makes a good question good?

What Makes a Good Question Good?

Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power
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The Johari Window

One of the simplest and useful tools you’ll come across in business is the Johari Window. Devised by American psychologists Joseph Luft and Harry Ingham in 1955 while researching group
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Listening to Understand vs. Listening to Reply

Listening is arguably one of the most difficult skills in communications, and we’re getting worse at it. In 2006, Dr. Ralph Nichols – who established the first study in the
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Gestures actually help your audience listen better

Gestures: Dramatizing Your Words

This post is #6 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen Better.” The Introduction to
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Presentation Skills: Eye Contact

This post is #6 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen Better.” The Introduction to
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Empathize With Your Audience

This post is #4 in a series from a presentation on Creative Slip-Ups: The 11 Most Common Mistakes in Brainstorming. The Introduction to the series is here. The Problem: Thinking
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How to Break Your Presentation with Conversation

This post is #5 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen Better.” The Introduction
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What Good Listeners Do

Funny how some advice from the stone ages – say, 1971 – can remain relevant. This morning I found an article using the anagram SAFE, from What Good Listeners Do,
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The Rule of 3s in Communications (The Message House)

Explanation Instructions This post is #4 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen
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