Category: Questioning & Listening

It’s one of the most common situations in business. You’re focused on a specific task in front of you, intent to finish on time, and someone comes along to ask

Sound dumb, doesn’t it? I mean, come on: How do you ask a question? Is this a serious question? No, I’m not talking about Closed or Open Questions, or even Bad

Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power

Listening is arguably one of the most difficult skills in communications, and we’re getting worse at it. In 2006, Dr. Ralph Nichols – who established the first study in the

This post is #6 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen Better.” The Introduction to

This post is #6 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen Better.” The Introduction to

This post is #4 in a series from a presentation on Creative Slip-Ups: The 11 Most Common Mistakes in Brainstorming. The Introduction to the series is . The Problem: Thinking

This post is #5 in a longer series of articles based on a presentation I gave to the Public Relations Insitute of Australia on “How To Make Your Audience Listen Better.” The Introduction

Good listening is not a passive activity. In truth, good listeners can actually improve the communication dynamic between the Sender and Receiver. That’s why I like this simple device of

The Message House Explanation Download It’s one of the oldest rules in communications, simply known as The Rule of 3s. In 1956, psychologist George Miller at Princeton University concluded from