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Category: Communicate

Communications Equation

How Communications Works, Step by Step

Stages Examples The Problems After you jump down, use the blue Return to Top button at the bottom right-hand corner of your device. The Communications Equation is an end-to-end sequence
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How To Tell If Your Messages Are Right

How To Say The Right Thing

Communications has been my entire career, and much of that career has been spent writing messages for someone else to say. At the time, I never knew how to saw
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Aristotle's Rhetorical Triangle

Aristotle’s Influence on Communications

Lots of people know of the Ancient Greek philosopher Aristotle, but if my workshop participants are any guide, what’s less well known is his profound influence on communications. Nearly 2,400
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How do you ask a question

How Do You Ask a Question?

Sound dumb, doesn’t it? I mean, come on: How do you ask a question? Is this a serious question? No, I’m not talking about Closed or Open Questions, or even Bad
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How to Be Empathic

How To Be Empathetic in Seven Steps

How to be empathetic is one of the most important aspects of communications, as well as to specialty areas such as Design Thinking. (And yes of course, being empathetic is
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The DIfferent Types of NO

Leavitt’s Diamond

How To Run a Workshop Tool Instructions In 1965, the American management psychologist Harold Leavitt developed Leavitt’s Diamond (also known as Leavitt’s System Model) as a methodology to analyse the
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The DIfferent Types of NO

The Different Types of NO

It’s confronting sometimes to hear the word NO. At the same time, don’t think of NO as a singular negative response because there are several different types of NO. Before
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What makes a good question good?

What Makes a Good Question Good?

Jump to Nine Types of Bad Questions Working in a professional services firm for much of my career, and then later as a teacher and instructor, I’ve learnt the power
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Assertiveness Matrix

Being Assertive

‘Being assertive’ is one of those phrases, if not behaviours, that has confused many people over the years, perhaps because there has been little differentiation between assertiveness and its cousin
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Your assets in a negotiation

Your Assets in a Negotiation

As with any new learning, it’s common for people new to negotiation to not feel 100% confident in their skills or behaviours, but that doesn’t mean they don’t have useful
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